Terms & Conditions

The terms & conditions apply to the sale of goods and services from CIARA CODE SHOP AS to consumers. The terms of sale together with your order, confirmed by a confirmation of order, constitute the total contractual basis for the purchase. If you are under 18, you can not shop in the online store. But you can get an official, such as a guardian, to do the purchase for you. We ship good Internationally. Consumer purchases are governed by the Consumer Purchase Act, the Copyright Law, the Marketing Act, the Personal Data Act, the Electronic Commerce Act and the Credit Purchase Act, and we refer to these laws if you would like more information about your duties and rights of purchase.

Parties

Seller, CIARACODE (CIARACODE SHOP AS) hereafter described we or us. Buyer, Person specified as the buyer and will be described hereinafter, you, your or yours.

Terms of order

Your order is binding when it is registered with us. We are bound by your order if it does not differ from what is offered by us in our online store, our marketing or in any other way. You are entitled to cancel purchases pursuant to the law of cancellation, read more about return. After we receive your order, we will confirm your order and send you an order confirmation. Review the order confirmation and check if it matches your order. Deviations between your original order and the order confirmation will be considered a new offer from us, which you can thank yes or thank you for. You can also apply your original order if this is in accordance with what we offered.

Deviation

We will always quality assure information about our products. Nevertheless, we are subject to incorrect descriptions/typos / price errors and color errors made in the online store, which may mean that we can not deliver according to information given in our online store, marketing or otherwise. Also, note that colors on products may vary from differences on your screen to another. Images used on our pages may be illustrative and therefore differ from the actual appearance and color of the product. We also reserve the right to cancel a full or part of its contents if the product is out of stock or upon shipment shows a defect that is to such a significant degree that the customer should have been aware of it. If a product is sold out, you will receive an email about this.

Prices and payment

All prices include VAT, taxes, and fees for Norwegian orders and excluding VAT, taxes and other fees for international orders. Any price changes that occur after ordering due to errors are not recurring. If typing or printing errors have occurred from our site, we can unilaterally change, delete or reject orders. This applies even if the customer has received an order confirmation or the like. However, such errors must be corrected within a reasonable time after the error has been detected. You can choose to pay by bank or credit card or invoice from Klarna. When paying through Klarna, Klarna applies its terms and conditions. When using a card, the purchase price will be reserved on the card when ordering. The card will be charged on the day of shipment.

Leveringsvilkår:

Delivery of the order is through Posten / Bring, DHL or in the manner indicated on the order confirmation. The risk of the products lies with us until they are received by you, ie when you have the products in your possession. Therefore, once you have received the order, you should investigate the product for any errors or omissions and report to us if it is damaged. From time to time, a delivery may be delayed, for example due to events beyond our control. We therefore disclaim responsibility for such delays that occur with third party vendors.

STATUTORY RIGHT OF WITHDRAWAL FOR PURCHASE OF CIARACODE-PRODUCTS

WHEN YOU PURCHASE CIARACODE-PRODUCTS IT APPLIES STATUTORY RIGHT OF WITHDRAWAL.

If you choose to return the goods, please download and print the return slip from your customer account. If you do not have access to a printer, get a problem with the download or need a new return note, contact our customer service center and request a new one (contact details below). You help us avoid unnecessary costs if you use the return slip on return of goods.

RIGHTS OF WITHDRAWAL 

You can cancel this agreement within 14 days without giving any reason. The deadline is 14 days from the day you or your deputy (who is not the carrier) received the last item. To use your right of cancellation, you must notify us of this (CiaraCode Shop AS, PO Box 255, 1319 Bekkestua, Norway. Phone: +47 64808081, email: support@ciaracode.com. You can fill in and submit the cancellation form or other unambiguous statement electronically via the contact channel on our website. We will immediately send you an e-mail with confirmation on receipt. You will be deemed to have fulfilled the deadline if you submit your notice before it expires.

Consequences of using a right of cancellation If you make use of the right of cancellation, we are obliged to return all of your payments, including delivery costs (excluding any additional costs incurred because you chose a different form of payment than the one we offer at the lowest cost), without undue delay and at the latest within 14 days from the day we receive your cancellation. Any refund will be transferred using the same payment method you used for the original transaction, unless we have agreed otherwise with you. We will not charge you for reimbursement costs. However, we can await a refund refund until we have received the package in return, or you have provided proof that you have returned it, whichever occurs first. You are required to return or return all goods to us as soon as possible and no later than 14 days from the date you notified us of cancellation. The above obligation will be considered as fulfilled if you return the goods before the expiry of the 14-day period. We will cover the return costs against using the return slip and Bring to the return. If Bring has other carriers as a subcontractor, you can also use these. You must cover any loss of value on the item if the loss is due to your own carelessness when examining the condition, characteristics and function of the item. Recommended cancellation schedule If you wish to cancel the agreement, please login to your account and use select returns and follow the instructions. You may contact us at: CiaraCode Shop AS, PO Box 225, 1319 Bekkestua, Norway. Phone: +47 64808081, e-mail: support@ciaracode.com. You can use the following template for the message: I / We (*) cancel the agreement entered into between me / us (*) for the purchase of the following items (*) /: - Ordered (*) / Received (*) Customer (S) name - customer (s) s address - date (*) Remove what is not appropriate.

POSSIBILITY OF RETURNING UP TO 100 DAYS AFTER RECEIVING

7.1 Without prejudice to your statutory right of cancellation, we offer you the option to return goods within 100 days of receiving them. This option allows you to cancel the agreement after returning the goods to you within 100 days of receipt of the goods (this period begins when you receive the goods), even after the 14-day deadline (see "Cancellation Policy" above). . 7.2 If you return CiaraCode goods, you can download and print the return slip from your customer account. If you do not have access to a printer or are having problems with downloading, please contact our customer service center. 7.3 Your goods will be considered returned within 100 days if they are shipped by this deadline. However, this right of return applies only if you have tried or used the goods in the same way you would have done it in a regular store and only if the goods are returned in their original form, intact and intact, and in the original packaging. Until the statutory deadline expires, only the statutory provisions on return apply. Your return options will not limit your statutory right of return; it has you got anyway. The option to return goods does not apply when the goods are paid with vouchers.

REFUNDS

Any refund will be paid automatically to the account from which the payment was made. If you paid by PayPal / credit card, the refund will be transferred to your PayPal / credit card account. If you use a gift card for your purchase, we will refund the current amount to your customer account.

CUSTOMER SERVICE

Our customer service can be contacted at: +47 64808081 Monday-Friday at. 10.00-23.00 E-mail: support@ciaracode.com 

Any dispute that may arise shall be solicited in conjunction with discussions with CiaraCode's customer service.

Any dispute regarding the interpretation or application of these General Terms shall be governed by and interpreted in accordance with Norwegian law and shall be exclusively settled by the courts in Norway.