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SUPPORT
5 MOST FREQUENT QUESTIONS:
What do I do if the item does not fit?
CiaraCode.com orders can be returned for any reason within 14 days after received shipment. The criteria for approved return is following: the item(s) have to be in its original condition. This means no marks, no smell or makeup stains and with all tags still attached. If any of this is violated, Ciara Code has the right to deny your return.
  • REQUEST REFUND
  • Start your online return by clicking the button below and following the on-screen prompts.
    Select the current condition of the item, as well as your prefered solution. Send inn your request
  • SHIP ITEM
  • When your submission is accepted by CiaraCode, print out your pre-filled shipment label and deliver the package to a postal office of your choosing. Confirm delivery of the shipment online at CiaraCode.com
  • SHIPMENT RETURNED
  • After the package has received back to CiaraCode, a new package or refund will be completed within 3 business days.
    Can I get notified when an item is back in stock?
    Is your favorite product not in stock? Dont worry, we will let you know when we get more!
  • FIND YOUR PRODUCT OPTION
  • Go to the page of your desired product and choose the out of stock size or color
  • SUBSCRIBE
  • If your a guest, enter your email adress and press subscribe, for logged in ciaracode members, press "sign up to get notified...".
  • YOU DID IT
  • Thats it, as soon as more stock is available we'll let you know.
    Do you have any discount codes to hand out?
    We do unfortunately not operate with discount codes at CiaraCode due to our already low prices and high material costs. We use a lot of time and money into our products to ensure the best possible product and experience for our customers, but we promise its worth it. If you want to, you can join our monthly MyCode competition, follow us on Instagram, Facebook or snapchat to increase your chances of finding the best deals for our new items and maybe spot one of our competitions to win your favorite pieces.
    How long will it take to receive my order?
    Once the payment is completed the goods will be shipped from our warehouse the next work-day. Shipping time depends on your location.
  • NORWAY
  • Shipping to Norwegian customers usually take 3-5 days.
  • EUROPE
  • European orders usually take 1-2 days.
  • INTERNATIONAL
  • International orders take 2-3 days depending on your location.
    How do I track my order?
    Once your order has been processed at our warehouse, you will receive a tracking number to your registered email address, or be able to check it on your CiaraCode account page. Norwegian orders can be tracked at www.posten.no and the rest of the world at www.dhl.com