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CIARACODE.COM RETURNS
How do I return my order?
Start your online return by clicking the button below and following the on-screen prompts.
Select the current condition of the item, as well as your prefered solution. Send inn your request
  • SHIP ITEM
  • When your submission is accepted by CiaraCode, print out your pre-filled shipment label and deliver the package to a postal office of your choosing. Confirm delivery of the shipment online at CiaraCode.com
  • SHIPMENT RETURNED
  • After the package has received back to CiaraCode, a new package or refund will be completed within 3 business days.
    How does the right to withdraw work with Ciara Code?
    You are given 14 days (counted from the day you received your order) to decide whether you want to keep or return your order. You are responsible for the return until it reaches Ciara Code so please always take care of your receipt of filing. The only condition is that the item is returned to us in its original condition, meaning no marks, no smells and with all tags on. If any of this is violated, Ciara Code has the right to deny your return. Please allow us some days to reach our destination and treatment in our warehouse. The customer is responsible to pay for the return and a flat rate new dispatch. If you have any questions, please do not hesitate to contact us by email. We are more than happy to help you out. 

    Have you received my return?
    You are going to get a return confirmation e-mail as soon as we receive your return. At the most busy time it can take up to 14 days for a return to get back to us and treated in our warehouse. Any delays will be notified. You can also check your return status by signing into My Page at ciaracode.com

    Can I return items bought on sale?
    Of course! You have the same return and exchange for all items.

    Can I return or exchange the bikini?
    Yes, as long as the hygiene-adhesive tab is still on. 

    Can you refuse to accept my return?
    Yes, if you violate our general terms. The garment should be returned in the same condition as it was received. Meaning no marks, no smells and with all tags on. If any of this is violated, Ciara Code has the right to deny your return. If Ciara Code receive your not-accepted return, the order will be sent back to you. 

    When will I receive my refund for my return?
    You can see your refund on your account overview within 5 banking days from the date you received your return confirmation from us. The refund will always be made to the same credit card used at purchase.

    How do I get refunded when I paid with Klarna invoice?
    Once we have received and registered your return we will report to Klarna that they need to make a refund. You are responsible to contact Klarna and give them your account information in order to start your refund. The reason why you have to do this is because Klarna do not have access to your account information due to secrecy of banking.