<< Support Home
Will I be charged customs fees or duties & taxes?
International orders may be subject to import duties and taxes depending on the country of delivery. Unfortunately, Ciara Code cannot control any of these charges being put forward and cannot predict the cost of duties as they vary from country to country. These charges are the responsibility of the customer to pay and are charged once the order reaches its destination. If you refuse to accept delivery of your order, the courier may return the order to Ciara Code. In the event that this happens, the cost of return, initial shipping, and any further required additional charges applied by the courier will be deducted from your refund amount.

Orders placed within Norway are inclusive of 25% MVA (merverdigavgift), International orders are exempt from tax and duty charges.

Do I have to apply my state social security number to place an order?
You only need to provide your social security number if you choose to pay by invoice or part payment. Invoice and part payment is available for some countries only.
Has my order gone through?
You will receive an order confirmation to your email address right after your purchase has been approved.
Why am I not able to pay with invoice?
It may come down to some different reasons:

- You are under 18 year old

- The address you provided is not your registered address

- You have given the wrong Social Security number

- You have reached your maximum credit limit

If you have any questions regarding an invoice, we recommend you to contact customer service.

Do you have any discount codes to hand out?
By following us on social media such as: Facebook, Instagram and Snapchat increases your chances to spot great deals! We also recommend that you sign up for our newsletter so you do not miss anything.